Revision Policy
We provide revisions depending on the package you selected. Customers can ask us for unlimited free
revisions, and we will revise their content without any additional charges, provided that the
content and concept remain the same. Revision Turnaround Time would be 48 hours.
FAIR USAGE POLICY:
Since we provide revisions and ensure you get the maximum out of our services, we mean a maximum of
10 revisions on a project, after which it will cost more.
Refund Policy / Money Back Guarantee
Our refund and cancellation policies are made to provide maximum security to the Client and Company.
The following terms will be applied in the event an order is canceled unless Get One Click Solutions
cancels or terminates your contract for a reason other than breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
General Refund Policy
- Cancellation: You are eligible for a full refund (less a 10% processing fee) if
the order is canceled within 24 hours of order placement. This policy will not be applicable if
the initial contents/designs are delivered or revisions are requested within the mentioned
timeframe. Similarly, no refund requests due to a change of mind will be entertained after the
mentioned timeframe.
- Pre-delivery Refund: If a request for a refund is made before the delivery of
the initial content(s), then you would be eligible for a Full Refund (less 10% service &
processing fee).
- Post-delivery Refund: If a request for a refund is made within 48 hours of the
initial content delivery, you would be eligible for a 66% refund (less 10% service & processing
fee).
If a request for a refund is made between 48- 120 hours of the initial content delivery, you
would be eligible 33% refund (less a 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial content delivery, however,
since we believe in 100% customer satisfaction, you're encouraged to contact us in case of any
concern.
- Order Inactivity: No refund request will be entertained if you have not taken
any action on your order for 30 days after placing your order. However, if you want to
reactivate your content order, you will be charged a certain fee depending on your project.
- Final Deliverables: No refund requests will be entertained after the final
files have been delivered and the work has been completed in the project.
- Custom Packages: For Get One Click Solutions, a custom package refund will be
applicable as it is for single packages. For example, if you order a logo and book cover design
service and approve the logo, you can claim a refund for the book cover design service only at
the time of initial content.
- Refund Reasons: A refund request will need to have a valid reason which must be
qualified against the content brief and customer feedback for revisions. Unless a concept has
not been contented according to the brief, a refund will not be given, however, further
revisions will be provided until complete satisfaction.
- Good Faith: Money-back guarantee is based on the term that the order is placed
in good faith. When a customer has placed content orders with more than one content agency for
the same job to claim a refund, we do not consider it good faith. In such a case, we reserve the
right to decline a refund request.
- Customer Feedback: All content jobs require customer feedback before finalizing
the content; therefore it is only fair that the customer gets involved and provides feedback to
get the desired results in the desired time frame.
- Unique Content: 100% unique content guarantee entitles you to re-draw if our
contented book cover is found to be considerably similar to another book cover concept that may
already exist. Any resemblance to an existing concept will be merely a coincidence and Get One
Click Solutions will not accept any responsibility or claim of any compensation in such a case.
It is the client's responsibility to get their artwork copyrighted.
Specific Service Refund Policies
- Book Cover Design: No refund request will be entertained after the final book
cover design has been approved or revision are requested.
- Audiobook Publishing: No refund request will be entertained after the audiobook
production process has started (e.g., narration, editing, mastering).
- Book Publishing: No refund request will be entertained after the book has been
formatted for publishing or after the book has been uploaded to the publishing platform.
- Book Printing: No refund request will be entertained after the book printing
process has started.
- Book Writing: No refund request will be entertained after the initial draft of
the book has been delivered.
- Book Editing: No refund request will be entertained after the editing process
has started.
- Logo Design: No refunds are available after the final logo design has been
approved.
- Website Design & Development: No refunds are available after website
development is complete or launched.
All refund requests should be communicated to the support department. Get One Click Solutions, based
on the violation of your user agreement, reserves the right to approve/disapprove your request on an
individual case-to-case basis.
How to claim your refund
To ensure your refund request is approved, please make sure you meet the following requirements
We will try to resolve your concern with our revision policy immediately, or else will email you a
refund request approval from our refund department. After the refund, your content rights would be
obtained by Get One Click Solutions and you would not be able to display any version of the content
sent by the company. Let us also specify that:
-
Since the content rights would now be transferred to the company, you agree that you will have
no right (direct or indirect) to use any response or other content, work product, or media, nor
will you have any ownership interest in or to the same.
-
Working in collaboration with Government Copyright Agencies, Get One Click Solutions would share
Copyright Acquisition information for the refunded contents that would restrict the re-use of
the contents as original content in the future. If you have any questions or concerns about our
Refund Policy, please contact us by clicking here info@getoneclicksolutions.com